Product questions

DUAL ZONE PORTABLE FRIDGE - FAQS

What sort of compressor is used in Black RhinoX fridges?

We work with many compressor brands and models, and carefully choose the best brand/model for each fridge capacity. After thorough testing with external laboratories and discussion with compliance experts we only then make the choice.

As our aim is to achieve the best overall performance for each of our fridges. The two brands we work closely with are SECOP and HUAYI. SECOP (formerly Danfoss), is a brilliant compressor that performs well on large capacity fridges. HUAYI has been voted by many companies as the top ranking compressor and best in its field for smaller fridges. With automated manufacturing ensuring minimal errors, they have exported over 3 million compressors through to Europe and Asia and the USA. For our 43L and 58L models, we felt the HUAYI was the best choice.

What should I do before I take my portable fridge on a camping trip?

It's time for a pre-trip test - check your cables, battery and connections to make sure everything is working like it should. It's also a great idea to pre-cool your fridge before you hit the road. Check out our blog post for more information.

Can the fridge run on 240V and 12V at the same time? 

The fridge can only have one power source connected at all times -either 12V or 240V.

Is there anything I need to know about the removable partition in my Dual Zone Fridge?

Yes, there is. Firstly, it is fully removable and up to you where you place it to give yourself more freezer or fridge space, or take it out completely for all fridge or all freezer options (and it's the only camping fridge of this size available with all these options.)

Secondly, the removable partition works on a sensor system. For this to work properly, you need to make sure the fridge is on when you remove the partition wall but don't worry, if you didn't know that. Just scroll down to see the troubleshooting section below for what to do if you have removed the partition with the fridge off.

My fridge temperature moves up and down by a few degrees. What does that mean?

This is a normal thing. The fridge powers the compressor to allow for minimum power usage when running, which can result in the temperature varying by up to 3 degrees plus or minus.

Do I need to ventilate the fridge?
Like anything that is using power, we need to allow airflow around the fridge. It's best to have around 5 to 8cm of ventilation space to allow for fresh air to flow into the fridge for efficient operation. Do not block the vents on fridge.

Is condensation normal?

It sure is. Check out our blog post for more information.

TROUBLESHOOTING

No power to the fridge?

This could be the cables or a blown fuse. First check the cables and ensure they are not damaged. Check the fuse. If you need to change a fuse (there's a spare supplied with your fridge) click here to watch the video on how to do this.

Remember, if a fuse has blown, it could be because of a power surge, which means you must also check the cables. It may happen again if the source of hte power is not corrected. 

Working on 240V but not on 12V?

If the fridge is working on 240V but has an error when powered by 12V, you need to check the power source, as this issue means the fridge is not getting enough power. Change the battery setting to low and select ECO, and if this does not correct the problem, you will need to check your battery.

I am getting an Error 1 message, showing BATTERY VOLTAGE IS TOO LOW?

This means the DC voltage to the fridge isn't high enough to keep the fridge running. Either the battery is flat or there is a wiring issue between your battery and your fridge. 

• Amend the battery protection level to LOW “_” (single bar) and compressor ECO mode.
• Check the power source as the compressor shuts off as it has detected low or no power.
• If connecting directly to a battery: test 12V by connecting the fridge directly to your car 12V outlet.  If it works using the vehicles 12V adapter, then the portable battery is the issue.
• If it is still showing ERROR 1, grab your 240V cable and test it against a 240V power source.
• If it works on 240V source, then get a meter reader and check the voltage output of your battery itself. Then grab the fridge 12V, plug into your vehicle and test the plug point with your multi meter. There should be no difference between the direct battery voltage and the read out from the cable of the fridge.
• If when testing the cable on its own against the vehicle 12V, you find there is a drop in voltage, then the cable could be faulty.
• If you are not using our 12V cable, or are using a long 12V cable, it could be faulty or too long and dropping power. Try another cable.
• Check you do not have it set to Farenheight instead of Celsius.
• If the problem persists – please contact us at support@blackrhino-x.com and we will help you sort it out!

I took the removable partition out while my fridge was off and then turned it on - what should I do now?

1. Leave the partition out.
2. Turn off the fridge.
3. Return the partition to the fridge.
4. Turn the unit back on.
5. Wait a few minutes and remove the partition with the fridge on.
6. Return the partition after 30 seconds. 

Service questions and enquiries

For all other enquiries and service issues, please email us at admin@blackrhino-x.com AEST M-F 8am -5pm, or use the contact form on this page to get in touch with us.