DAMAGED IN TRANSIT

All items that leave either our warehouse, are adequately packed and sent in good working condition. Upon receiving your order, you must inspect it to ensure all items are included.

Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper’s consignment note and also take a photo of the damaged item/s.

Email us at support@blackrhino-x.com within 2 days of receipt of the item. If notice is not received within 2 days, the customer is liable for return freight expenses on replacement items.

Please check click on the link here to see the terms and conditions of the warranty.